Hi folks, I'm trying to install the OTRS in RedHat 5 Enterprise Server with source code, but I have been receiving the following message: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. ________________________________ Apache/2.0.52 (Red Hat) Server at otrs.navita.com.br Port 80 The Apache was set to starting up with apache user that was assigned to apache group. I configured the following permissions: root@otrs:/opt# useradd -d /opt/otrs/ -c 'OTRS user' otrs root@otrs:/opt# usermod -G nogroup otrs linux:/opt# SetPermissions.sh /opt/otrs otrs apache nogroup apache I got the permissions bellow: -rwxrwxrwx 1 apache nogroup 66K Jan 20 14:06 ARCHIVE drwxrwxr-x 4 apache nogroup 4.0K Jan 20 14:06 bin -rwxrwxrwx 1 apache nogroup 180K Jan 20 08:16 CHANGES -rwxrwxrwx 1 apache nogroup 18K Dec 1 2001 COPYING -rwxrwxrwx 1 apache nogroup 2.4K Jun 20 2008 CREDITS drwxrwxrwx 3 apache nogroup 4.0K Jan 20 14:06 doc -rwxrwxrwx 1 apache nogroup 1.3K Mar 7 2008 .fetchmailrc.dist -rwxrwxrwx 1 apache nogroup 5.6K Oct 29 14:51 INSTALL -rwxrwxrwx 1 apache nogroup 1.2K Apr 29 2008 INSTALL.RedHat -rwxrwxrwx 1 apache nogroup 1.3K Apr 29 2008 INSTALL.SuSE drwxrwxrwx 8 apache nogroup 4.0K Feb 18 12:15 Kernel -rwxrwxrwx 1 apache nogroup 1.7K Feb 6 2007 .mailfilter.dist -rwxrwxrwx 1 apache nogroup 1.9K Mar 7 2008 .procmailrc.dist -rwxrwxrwx 1 apache nogroup 6.9K Jun 20 2008 README -rwxrwxrwx 1 apache nogroup 4.4K Apr 29 2008 README.database -rwxrwxrwx 1 apache nogroup 4.5K Apr 29 2008 README.webserver -rwxrwxrwx 1 apache nogroup 85 Jan 20 14:06 RELEASE drwxrwxrwx 6 apache nogroup 4.0K Jan 20 14:06 scripts -rwxrwxrwx 1 apache nogroup 7.3K May 28 2008 TODO -rwxrwxrwx 1 apache nogroup 2.0K Jul 21 2008 UPGRADING drwxrwxrwx 11 otrs apache 4.0K Jan 20 14:06 var Please, does anyone know how to fix this problem? Thanks. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001