Re: [otrs] LDAP - Config.pm Problem

Helisandro, That seems to be a problem with your database connection. Ensure the 'otrs' user has appropriate access to the database. Remember that by default the 'otrs' user has its password as 'hot'. Best wishes, Harry Brazil On Wed, Jul 2, 2008 at 5:56 PM, Helisandro Luiz Krepel Pereira < helisandro.pereira@auspex.com.br> wrote:

2008/7/2 Helisandro Luiz Krepel Pereira

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Hi Everyone.

I tried to enable the LDAP Authentication on otrs (2.1.7). But when I changed the /Kernel/Config.pm I received the message:

Error: Access denied for user 'otrs'@'localhost' (using password: NO)

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 2 17:47:19 2008

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (32194): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

I don't know what I need to do to fix this.

Thanks for all.

PS: Sorry my terrible English -- Helisandro Pereira

-- Helisandro Pereira _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/