Hello, Basically what you need to do is to create the set of categories
with permissions into the different groups you want to access the Knowledge.
For example create Category FAQ 1 and add assign it to groups for queues
A--M and so on. To bring access to the module, just give them ro acces
into faq group.
Regards.
2014-08-29 11:28 GMT-06:00 Brian van Veen
Hello List!
I need help on the following: We want to create multiple knowledge bases, but don`t know how. As an example I want to use FAQ1 for queues A till M and FAQ2 for queues N till Z. Can this be done? If so, please explain.
Thanks in advance!
Best Regards,
*Brian van Veen*
E-mail: bve@nakamobile.com Mobile: +44 7937 950 860 <%2B44%207937%2095%200005> Office: +41 81 511 5700
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