
Hi I am trying to presort tickets coming into OTRS, usually spam. The following is an example of what I currently have but it's not working. $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { Subject => '^Buy cheap Viagra.*$', }, Set => { 'X-OTRS-Queue' => 'JISCmail Helpline::spam', }, }; $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { From => '^news@eturbonews.com.*$' mailto:'^news@eturbonews.com.*$' , }, Set => { 'X-OTRS-Queue' => 'JISCmail Helpline::spam', }, }; Is there anything wrong with the above or is there something else I have to do too? I am running on LINUX and apache, Thanks Philippa Strange