Hi Laura,
Have you ensured that your OTRS implementation can send out e-mails?
Have you highlighted the relevant queue's you want to receive notifications
from? (highlighted ones are blue)
Does your log note anything interesting?
Regards,
David
On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie
Hi All,
I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my queue.
Do you know where this kind of problems may come from?
Thank you,
Laura
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