I'd like to make use of one of the ticket free text fields to let customers choose their department. Using the documentation, I was able to hard-code one the first free text field fine. Admins/techs can now choose the department by clicking on the free text link and choosing for the customer. Config.pm section below: ========================== $Self->{"TicketFreeKey1"} = { 'Focus Area' => 'Department', }; $Self->{"TicketFreeText1"} = { '' => '-', 'CAE' => 'CAE', 'CAD' => 'CAD', 'CAM' => 'CAM', }; ========================== Now I'm trying to get this option to show up and be required when a customer creates a new ticket. I opened up CustomerMessageNew.dtl and added the following little snippets of code in the relevant places, but to no avail. Does anyone have any suggestions? ========================== <tr> <td>$Text{"Department"}:</td><td>$Data{"TicketFreeTextField1"}</td> </tr> <input type="hidden" name="Action" value="AgentFreeText"> ========================== Thanks, ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************