Re: [otrs] survey module

17 Sep 2009


      in event i have (TicketStateUpdate|StateSet)


Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com


On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore  wrote:
...
Yes, I've got the surveys set as Master.. they just never trigger... the
system is not getting as far as trying to send them.
Two follow-ups..
Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
...
...
look like yours?
What logging happens when a survey is sent? I have no log entries, good
or bad, about surveys, which leads me to conclude the trigger itself is
not working.
Aquiles Cohen wrote:
...
============
$Self->{'Survey::NotificationBody'} =  "Estimado Usuario,
Gracias por utilizar nuestros servicios. Ayudenos a mejorar
nuestra atención y nuestros servicios.
Por favor atienda la siguiente encuesta para el Sistema de Gestión
Integrado de la Universidad.
:///public.pl?Action=PublicSurvey&PublicSurveyKey=
...
Gracias por su ayuda!
Proceso de Gestion de TIC
            ";
$Self->{'Survey::NotificationSubject'} =  'Ayudenos a mejorar nuestros
servicios!';
$Self->{'Survey::NotificationSender'} =  'quality@midominio.edu.co'
mailto:'quality@midominio.edu.co';
$Self->{'Survey::SendPeriod'} =  '.001';
$Self->{'Survey::SendNoSurveyRegExp'} =
'(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
================
be sure that notifications are working, or more exactly that SMTP is
working,
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore mailto:moorewr@eckerd.edu> wrote:
Related to this, can those of you with working surveys share what the
    correct trigger (SurveySendRequest) is? I can not get the system to
send
...
surveys at all.
This is what I see in sysconfig.
$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} =  {
     'Event' => '(TicketStateUpdate|StateSet) ',
     'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
    };
    $Self->{'Survey::SendNoSurveyRegExp'} =
     '(MAILER-DAEMON|abuse)@.+?\\..+?';
    $Self->{'Survey::NotificationSender'} =  'otrs@eckerd.edu
    mailto:otrs@eckerd.edu';
    $Self->{'Survey::SendPeriod'} =  '0.0001';
Aquiles Cohen wrote:
    > Hi,
    >
    > It's any way that the send survey dont expire?.   My users are
    receiving
    > the surveys but they don´t do it inmediatily and the survey key
expire
...
>
    >
    >
    > Aquiles Cohen.-
    >
    > Homepage : http://aqcohen.blogspot.com <
http://aqcohen.blogspot.com/>
...
>
    >
    >
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...
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    Walter R. Moore --  Sr. Systems Administrator, Eckerd College
    moorewr@eckerd.edu mailto:moorewr@eckerd.edu --
     http://home.eckerd.edu/~moorewr
"It was glorious to see -- if your heart were iron,
    And you could keep from grieving at all the pain" - The Iliad
(13.355)
...
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Walter R. Moore --  Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu --  http://home.eckerd.edu/~moorewr
"It was glorious to see -- if your heart were iron,
And you could keep from grieving at all the pain" - The Iliad (13.355)
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