Re: [otrs] Removing email tickets

Well there are two ways to do this you could merge the ticket or you could configure the generic agent to delete a ticket based on a pre set ciriteria such as a state -----Original Message----- From: otrs-bounces@otrs.org To: otrs@otrs.org Sent: Mon Apr 17 14:29:41 2006 Subject: [otrs] Removing email tickets Hello, Can someone tell me how to remove a ticket when there are several tickets with the same problem coming in from different people? I would like to avoid having to answer all 5 emails with the same problem. I know I saw an area where the remove was an option, but can't remember where. Thanks in advance. Brigitte Calderwood Litchfield Elementary School District 79 Litchfield Park, AZ USA _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/