Thanks Phillip. I'll call to talk it through with you. Rude words are not a problem! Regards, Peter Hunt -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Phillip Baker Sent: 27 January 2004 14:32 To: User questions and discussions about OTRS. Subject: Re: [otrs] Users of OTRS in UK I guess you could look at our install.. It's not particularly customised but illustrates a basic use with sales and support action in.. I'll warn you now some of the closed tickets have rude words in the comments where spam keeps arriving in the queues (only a little; we've put quite strong anti-spam protection in place on our otrs bound email) Regards, Phillip Baker LC Host Administrator phil@lchost.co.uk mailto:phil@lchost.co.uk 07793 228080 ----- Original Message ----- From: Hunt, Peter - Capita Registrars mailto:phunt@capitaregistrars.com To: 'OTRS@otrs.org' mailto:'OTRS@otrs.org' Sent: Tuesday, January 27, 2004 2:21 PM Subject: [otrs] Users of OTRS in UK Hello, I have been asked to find a replacement for our current Help Desk software and have a shortlist of products to review. I am impressed with OTRS, but I need to make a case to my IT Director, particularly as Open Source software is new to this company. Are there any UK users out there who are willing to act as a reference site that I can visit to see OTRS in action? Thank you. Peter Hunt IT Customer Services Manager Phone: 020 8639 2433 Fax: 020 8639 2384 ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, please e-mail the sender immediately by replying to this message and delete the material from any computer. This Message is attributed to the sender and may not necessarily reflect the view of Capita Registrars, its subsidiaries or associates. If you would like to find out more about Capita Registrars, please visit our website at http://www.capitaregistrars.com Capita Registrars is a trading name of Capita IRG Plc. Registered Office: The Registry 34 Beckenham Road Beckenham Kent BR3 4TU Registered in England no: 2605568 Part of The Capita Group Plc. ********************************************************************** _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email has been scanned for all viruses by the MessageLabs SkyScan service. ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, please e-mail the sender immediately by replying to this message and delete the material from any computer. This Message is attributed to the sender and may not necessarily reflect the view of Capita Registrars, its subsidiaries or associates. If you would like to find out more about Capita Registrars, please visit our website at http://www.capitaregistrars.com Capita Registrars is a trading name of Capita IRG Plc. Registered Office: The Registry 34 Beckenham Road Beckenham Kent BR3 4TU Registered in England no: 2605568 Part of The Capita Group Plc. **********************************************************************