This is a notification from the Help Desk. On Jul 02, 2011 @ 02:49 pm, wbradshaw@junglejims.com wrote: We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04 Server). These are two completely different machines, but I need to migrate my data from the old system to the new. What steps should I take to use the backup.pl and restore.pl respectively. I understand that I will also need to run a DBUpdate-to-2.4.pl. Just to recap, here is my setup: BOX1 OTRS 2.0.4 using mysql BOX2 OTRS 2.4.7 using mysql What do I need to do moving forward to get all of my existing data from BOX1 to BOX2 and convert the database to 2.4? Will Bradshaw Network Administrator Jungle Jim's Intl. Market Phone: 513.674.6030 Mobile: 513.218-1322 Fax: 513.674.6001 http://www.junglejims.com ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/667