[otrs] Graphs and Reports

29 Mar 2004

      -"Robert Kehl"-

      "This is merely not possible. Please give the Revision of the file
/opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl.

Find it in line 5."

-"Matt Wentworth"-

      Thanks so much for helping out. I appreciate it. I'm fairly new to
Linux, and learning on the fly. I wanted to make sure I got the right line
for you so here's copy of the file..
/opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl

<!-- start form -->

<table border="0" width="100%" cellspacing="0" cellpadding="3"> <tr>

    <b>$Env{"Box0"}$Text{"Ticket Search"}$Env{"Box1"}</b>

  </td>

</tr>

<tr>

  <td align="center" valign="top" class="table1">

<p>

<input type="hidden" name="Action" value="AgentUtilities"> <input
type="hidden" name="Subaction" value="Search"> <br> <table border="0"
width="600" cellspacing="1" cellpadding="3"> <tr align="center">

  <td colspan="2" class="table2">$Config{"TicketHook"}-$Text{"search (e. g.
10*5155 or 105658*)"}</td> </tr> <tr align="center">

  <td colspan="2" ></td>

"AgentUtilSearch.dtl" [readonly] 100L, 3041C

-"Robert Kehl"-

      "You have to have some additional modules loaded. GD, GD::Text,
GD::Graph. You have to be in the 'stats' group."

-"Matt Wentworth"-

      My account is in the 'stats' group. I'm having a lot of trouble
getting the GD modules to install. I had to upgrade my libgd to work with
the newer GD. I installed JPEG and FreeType support. I still get an error
installing the GD module..

make: *** [GD.o] Error 1

  /usr/bin/make  -- NOT OK

I even tried to force install but it wouldn't go. Any common mistake
pointers? Thanks again for all of the help, I'm so close to having this
great system fully functional! :)

Matthew Wentworth

IT Administrator

City of Dover, NH

288 Cental Avenue

Dover, NH 03820-4169

e-mail: m.wentworth@ci.dover.nh.us

Dover: First in New Hampshire, First with you!

http://www.ci.dover.nh.us http://www.ci.dover.nh.us/ 

This electronic message  and any attachments may contain information that is
confidential and/or legally privileged in accordance with NH RSA 91-A and
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------------------------------

Message: 3

Date: Thu, 25 Mar 2004 11:15:24 -0500

From: "Wentworth, Matt" 

Subject: [otrs] Graphs and Reports

To: "'otrs@otrs.org'" 

Message-ID:

      <9B210E615E37CB4DAA8A0B28C9A3100001AE06BB@citymail2.ci.dover.nh.us>

Content-Type: text/plain; charset="us-ascii"

            I am looking for some help with being able to save my searches
into different formats, and having the graphs write to the webpage. I'm
running Redhat 8 with all the most recent packages. Installed the .rpm
package for Redhat8 from the orts.org site. I have upgraded to OTRS 1.2.2.
Under "Utilites" in my search page I don't have the section for "Result
Form", also in the "Stats" page I have a section labeled Graph but no graphs
below. I haven't been able to find anything in the users guide that refers
to these. Please help. Thank you.

Matthew Wentworth

IT Administrator

City of Dover, NH

288 Cental Avenue

Dover, NH 03820-4169

e-mail:  mailto:m.wentworth@ci.dover.nh.us > m.wentworth@ci.dover.nh.us

Dover: First in New Hampshire, First with you!

 <http://www.ci.dover.nh.us http://www.ci.dover.nh.us/ >
http://www.ci.dover.nh.us http://www.ci.dover.nh.us/ 

This electronic message  and any attachments may contain information that is
confidential and/or legally privileged in accordance with NH RSA 91-A and
other applicable laws or regulations. It is intended only for the use of the
person and/or entity identified as recipient(s) in the message. If you are
not an intended recipient of this message, please notify the sender
immediately and delete the material. Do not print, deliver, distribute or
copy this message, and do not disclose its contents or take any action in
reliance on the information it contains unless authorized to do so. Thank
you.