I have OTRS 3.2.2 installed. This was an upgrade from a clean installation of 3.1.xx. The problem existed in 3.1.xx prior to the upgrade. The SysConfig is relatively clean with the only customization being the organization, admin email and secure site settings. No other defaults have been changed. I have created fields in the DynamicFields Admin screen with no issues. I can verify that they're in the mysql database and all is fine. When I try to add them to either PhoneViewNew or EmailViewNew settings, I am unable to add a new item (the list is currently empty and the option is enabled). Adding an item to any item on this screen (including the ticket state item list), it exhibits the same behavior which is that clicking the + sign posts to OTRS and then I get a 302 redirect back to the page, but no item is added to the list for me to edit. Any thoughts here? The system is running on Ubuntu 12.04 LTS with perl FCGI under nginx and mysql 5.5.x. OTRS otherwise operates perfectly, sending and receiving emails and auto responses. The contents of the post are: Request Method: POST Status Code: 302 Found URL: http://otrs.example.com/otrs/index.pl ChallengeToken: xxxxxxxxxxxxxxxxxxxxxxxxxx Action: AdminSysConfig Subaction: Update SysConfigGroup: Ticket SysConfigSubGroup: Frontend::Agent::Ticket::ViewEmailNew DontWriteDefault: 1 Ticket::Frontend::AgentTicketEmail###Priority: 3 normal Ticket::Frontend::AgentTicketEmail###ArticleType: email-external Ticket::Frontend::AgentTicketEmail###SenderType: agent Ticket::Frontend::AgentTicketEmail###Subject: Ticket::Frontend::AgentTicketEmail###Body: Ticket::Frontend::AgentTicketEmail###StateDefault: open Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: open Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: pending auto Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: pending reminder Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: closed Ticket::Frontend::AgentTicketEmail###HistoryType: EmailAgent Ticket::Frontend::AgentTicketEmail###HistoryComment: Ticket::Frontend::AgentTicketEmail###DynamicFieldItemActive: 1 Ticket::Frontend::AgentTicketEmail###DynamicField#NewHashElement: Add new entry Ticket::Frontend::AgentTicketEmail###RichTextWidthItemActive: 1 Ticket::Frontend::AgentTicketEmail###RichTextWidth: 620 Ticket::Frontend::AgentTicketEmail###RichTextHeightItemActive: 1 Ticket::Frontend::AgentTicketEmail###RichTextHeight: 320 Response (302): Location: /otrs/index.pl (http://index.pl)?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Fron... Erik On Tuesday, February 26, 2013 at 10:41 AM, Erik D. Jones wrote:
I have OTRS 3.2.2 installed. This was an upgrade from a clean installation of 3.1.xx. The problem existed in 3.1.xx prior to the upgrade. The SysConfig is relatively clean with the only customization being the organization, admin email and secure site settings. No other defaults have been changed.
I have created fields in the DynamicFields Admin screen with no issues. I can verify that they're in the mysql database and all is fine. When I try to add them to either PhoneViewNew or EmailViewNew settings, I am unable to add a new item (the list is currently empty and the option is enabled). Adding an item to any item on this screen (including the ticket state item list), it exhibits the same behavior which is that clicking the + sign posts to OTRS and then I get a 302 redirect back to the page, but no item is added to the list for me to edit.
Any thoughts here?
The system is running on Ubuntu 12.04 LTS with perl FCGI under nginx and mysql 5.5.x. OTRS otherwise operates perfectly, sending and receiving emails and auto responses.
The contents of the post are: Request Method: POST
Status Code: 302 Found
URL: http://otrs.example.com/otrs/index.pl
ChallengeToken: xxxxxxxxxxxxxxxxxxxxxxxxxx
Action: AdminSysConfig
Subaction: Update
SysConfigGroup: Ticket
SysConfigSubGroup: Frontend::Agent::Ticket::ViewEmailNew
DontWriteDefault: 1
Ticket::Frontend::AgentTicketEmail###Priority: 3 normal
Ticket::Frontend::AgentTicketEmail###ArticleType: email-external
Ticket::Frontend::AgentTicketEmail###SenderType: agent
Ticket::Frontend::AgentTicketEmail###Subject:
Ticket::Frontend::AgentTicketEmail###Body:
Ticket::Frontend::AgentTicketEmail###StateDefault: open
Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: open
Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: pending auto
Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: pending reminder
Ticket::Frontend::AgentTicketEmail###StateTypeContent[]: closed
Ticket::Frontend::AgentTicketEmail###HistoryType: EmailAgent
Ticket::Frontend::AgentTicketEmail###HistoryComment:
Ticket::Frontend::AgentTicketEmail###DynamicFieldItemActive: 1
Ticket::Frontend::AgentTicketEmail###DynamicField#NewHashElement: Add new entry
Ticket::Frontend::AgentTicketEmail###RichTextWidthItemActive: 1
Ticket::Frontend::AgentTicketEmail###RichTextWidth: 620
Ticket::Frontend::AgentTicketEmail###RichTextHeightItemActive: 1
Ticket::Frontend::AgentTicketEmail###RichTextHeight: 320
Response (302): Location: /otrs/index.pl (http://index.pl)?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Fron...