Hi Rob, 03/11/2015 11:21 - Rob Shears wrote:
OTRS 4.0.13 CentOS 7 MS SQL (via unixODBC)
Side Note: MS SQL via ODBC is not the best performance. You should switch to another SQL.
I need to allow multiple users (unique email addresses) to log tickets on behalf of specific companies. So…
I do not understand, what you mean with "log" Do you mean lock? If yes, you can use ACL for this, or queues with rw permissions for the customer/CustomerID
All need to be able to log tickets that can be reported on/queued/actioned/sla’d/serviced/whatever by “example.com, the company”.
For me, you need to explain more... what is log? what do you want to "be reported"?
Based on my reading, as the initial step, I was trying to enable CustomerCompanySupport through the config.pm file, to change the CustomerID field when creating a new customer user into a dropdown list allowing the selection of an existing company, but have been unable to get that to work.
CustomerCompanySupport => 1, should work. But as I do not understand your goal, I do not know if this is the correct approach ;) So maybe you can explain a little bit more in detail (but simple words) what you need. You also may use the otterhub forum. If I read the information in otterhub correctly, you may just add one dummy-user for each company. OTRS is communicating with a person (with a valid e-mailadress, phone number) not with a company. :) -- Florian