[otrs] Customer Ldap Backend

23 Jul 2007

      Hi PPL,

I've Upgraded to 2.2.1 and I have A problem with customer LDAP auth.

My config.pm is the same as in a previous version, but LDAP doesn't work.
the Logs show:

[Mon Jul 23 17:54:52 2007][Notice][Kernel::System::CustomerAuth::DB::Auth]
CustomerUser: No auth record in 'customer_user' for 'cliente.teste'
(REMOTE_ADDR: 127.0.0.1)

my config.pm relating to the customer is:

$Self->{'Ticket::Frontend::CustomerInfoCompose'} = 1;
    $Self->{'Ticket::Frontend::CustomerInfoZoom'} = 1;
    $Self->{'Ticket::Frontend::CustomerInfoQueue'} = 0;

    $self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $self->{'Customer::AuthModule::LDAP::Host'} = '10.0.0.1';
    $self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=iplei,dc=pt';
    $Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'cn=otrsclient,cn=Users,dc=iplei,dc=pt';
    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
    #$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'CN=Administrator,CN=Users,DC=iplei,DC=pt';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '@lm1nh@$';

    $Self->{CustomerUser} = {
            Name => 'LDAP Backend',
            Module => 'Kernel::System::CustomerUser::LDAP',
            Params => {
                Host => 'serveriplei.iplei.pt',
                BaseDN => 'dc=iplei,dc=pt',
                SSCOPE => 'sub',
                UserDN => 'CN=Administrator,CN=Users,DC=test,DC=pt',
                UserPw => 'password',
            },
        AlwaysFilter => '',
        CustomerKey => 'sAMAccountName',
        CustomerID => 'mail',
        CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        Map => [
               [ 'UserSalutation', 'Title',      'title',           1, 0,
'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1,
'var', '', 0 ],
              [ 'UserLastname',   'Lastname',   'sn',              1, 1,
'var', '', 0 ],
            [  'UserLogin',      'Username',   'sAMAccountName',
1, 1, 'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,
'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,
'var', '', 0 ],
        ],
    };

The problem seems to be that in the sysconfig screens, in
Frontend::Customer::Auth the values there are for DB backend and not LDAP.
I went thru the manual several times and couln'd find the answer.
Do I have to change the values in the sysconfig screens? Is there a way to
configure this using only the text files?
What am I missing?

Thank you all

-- 
Rui Silva
http://rukinhas.no-ip.org