
23 Jun
2009
23 Jun
'09
4:28 p.m.
Dear all, I would like to change the default view when an agent logs in. They would like a nice listing of tickets assigned to them when they log in. I found that we can get this view if we do a search which results in a list of tickets with ticket #, Age, customer, subject, state, queue, owner and customer ID. Is there a way to get this to show up immediately upon log in instead of going through the motions to do a search each time? Thanks (for putting up with my questions), Cindy Kwan (OTRS Newbie) UPenn