Hi Benjamin,
OTRS box is able to send mail ? is there something on the log ? could it be
that mail are sent but are in spam ? what otrs version are you using ?
On Wed, Nov 18, 2009 at 3:31 PM, benjamin anamoah
Hello Colleagues,
I need some help with this OTRS auto response to queues .i.e Auto Responses <-> Queuehttp://localhost/otrs/index.pl?Action=AdminQueueAutoResponse . I have match the auto response to the queue i want but it is not working. I can not see any auto response when i sign in at the Customer-Interface and expect to see a mail responding to the sent mail. Please i need some help and directions to configure the auto response so that the system can automatically send customers when we receive a mail from them. Thank you.
Benjamin Writes
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