Re: [otrs] OTRS config

Hello, I've tried with one of states listed in Ticket::Frontend::AgentTicketCompose###StateType (copy and paste) I've tried with one state added manually ..... But Ticket::Frontend::AgentTicketCompose###StateDefault it's always "open" I am in french and states in Ticket::Frontend::AgentTicketCompose###StateType are : open, close, pending auto and pending reminder (4 states) When I compose one answer in frontend, 6 possibles states in french are displayed. Anyway thanks to you and regards Claude ------- Message original -------- *Sujet: *[INTERNET] Re: [otrs] OTRS config *De : *Leonardo Certuche *Pour : *User questions and discussions about OTRS. *Date : *19/10/2016 20:29

Hello Claude,

Did you make sure that at Ticket::Frontend::AgentTicketCompose###StateType you have listed the state type associated to your desired default state?

On 19 October 2016 at 08:46, claude mailto:pref-otrs@haute-garonne.gouv.fr> wrote:

Hi,

I can't change

Ticket::Frontend::AgentTicketCompose###StateDefault

Any idea ?

Thanks and regards

Claude

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