Re: [otrs] Create tickets between agents

With phone ticket, it's impossible to select agents, how can i select them in the dropdown list ? about Ticket::AgentCanBeCustomer : It's if the customer of a ticket is the same as the agent, then the agent can't answer as agent. The agent gets not compose answer link (because he can't write an answer, because the agent is the customer) but an compose follow up link. We don't need that, but just can select an agent into the dropdown list, to asign a ticket to an agent like if he is a customer. It will allow the others agent to help him, or he'll can ask some task to do in a ticket and the others agent will may close the ticket when the task will be finished. Thank you, Samuel 2009/6/18 Marco Vannini

Hi, Are you using phone ticket o mail ticket from the agent interface to do that ? if yes it should give you the chance to assign owner directly.

I don't know if Ticket::AgentCanBeCustomer in sysconfig is related (core::Ticket)

On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS wrote:

...

Hello,

We need to create ticket between agent. What doing to be able to select agent from the dropdownlist when creating a new ticket ?

Thank you, Samuel.

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