Re: [otrs] New tickets created when generic agent runs - how to turn off

You can do it via Generic Agent or via ACLs Regards 2014/1/8 Leah Kelly

So what i want is..

If a ticket comes into Marlene’s queue, it triggers an event that immediately makes the owner Marlene (from Admin OTRS).

is there another way to do this?

Thank you in advance! Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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