Have you read through... http://doc.otrs.org/3.0/en/html/adminarea.html ?
You need to configure OTRS to pull from a mail account or pipe mail into
OTRS, then setup an Email Address within OTRS, setup a filter to direct the
incoming email to the "raw" queue and assign auto responses to the "raw"
queue.
Steve
On 9 December 2011 08:36, Nikhil Joshi
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Hello,****
I’m configuring the OTRS but I have following issue:****
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1.Automatic ticket should be created in the raw queue when new mail is send to the OTRS admin.****
2.Automatic Email response should be sent who send the email.****
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Kindly help me****
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Regards****
Nikhil Joshi****
Webdynpro Consultant****
ArchitectSAP Solutions | www.ArchitectSAP.comhttp://www.architectsap.com/ | 9960979700****
Pune****
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