25 Mar
2008
25 Mar
'08
7:40 p.m.
We do all the time...? So yes. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tony Canale Sent: Tuesday, March 25, 2008 2:44 PM To: otrs otrs Subject: [otrs] Can OTRS Agents create new tickets? Can an Agent submit a new ticket in the Agent's interface? Avoid to log in as a customer to open ticket, we would like the Agent's to do it from their Agent's page. thank you, -Tony C _____ In a rush? Get real-time answers with Windows Live Messenger. <http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Refres h_realtime_042008>