Hi, On the [System Log] I have the following records: Can't create directory '/opt/otrs/var/tmp/Cache//DashboardProductNotify': Permission denied Can't create directory '/opt/otrs/var/tmp/Cache//Dashboard': Permission denied Can't write '/opt/otrs/bin/check_permissons.3591': Permission denied I'm not getting around this problem of permission. Thanks, From: rod_luiz@hotmail.com To: otrs@otrs.org Date: Tue, 8 Sep 2009 14:04:18 -0300 Subject: [otrs] ERROR: Need write permission in OTRS home Hello, I have a problem, some functions of my OTRS see. 2.4.4 works perfectly, but others do not, the error message is a Software error. The Dashboard is functioning normally, but the Package Manager displays this message. Software error: ERROR: Need write permission in OTRS home Try: $ OTRS_HOME / bin / SetPermissions.pl! Already SetPermssions.pl ran the script several times: ... / otrs #. / bin / SetPermissions.pl / opt / otrs I have no error when it runs. What can I doing this wrong? Here are the permissions that is in the <otrs>: User: otrs Group: www Com o Novo Internet Explorer 8 suas abas se organizam por cor. Baixe agora, é grátis! _________________________________________________________________ Você sabia que com o Hotmail você tem espaço ilimitado para guardar seus e-mails? Começe a usar já! http://www.microsoft.com/brasil/windows/windowslive/products/hotmail.aspx