Start here: http://forums.otterhub.org/viewtopic.php?f=60&t=7531 (explains groups, supervisors, etc) Enable CustomerCompanySupport in CustomerUser section. *I* am not a fan of Customer Based Queues, because services are (IMO) a better way to handle that. http://forums.otterhub.org/viewtopic.php?f=53&t=16064 (My explanation on this issue) http://forums.otterhub.org/viewtopic.php?f=53&t=16398 (How to assign segregated services to an entire company) http://forums.otterhub.org/viewtopic.php?f=60&t=7138 (How to force the queues shown in the Customer Portal) On Thu, Aug 30, 2012 at 6:52 AM, Parag Bhalerao < Parag.Bhalerao@cybertech.com> wrote:
Team,****
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Sorry if I am repeating this question, but I didn’t find good document on how to setup customer companies, how to assign customer users to specific company, how to create queues specific to a company and how to create power users (???) per company who can see all tickets for that company. Can someone point me in right direction please?****
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Thanks in advance…****
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GoodWills****
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*Parag Bhalerao* ****
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