There is a type mistake.it should be: The?problem?is?when?i?use?the?customer?web?interface?or?email?to?createa?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?bethe?customer?primary?id?cusA. And?the?Customer?B?could not?see?it.
在2010-03-06?10:22:19，Jason?
hi?all: I?want?some?of?my?customers?in?one?class,so?they?can?view?the?tickets from?others. I?use?the?MultiCustomerIDs.For?example:
Customer?A Primary?id:?cusA Sec?id:??web -------- Customer?B Primary?id:cusB Sec?id:?web
The?problem?is?when?i?use?the?customer?web?interface?or?email?to?creat a?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?be the?customer?primary?id?cusA.And?the?Customer?B?could?see?it.
There?are?many?customers?in?one?class,so?it's?difficult?to?set?up?like below:
Customer?A Primary?id:?cusA Sec?id:??cusB -------- Customer?B Primary?id:cusB Sec?id:?cusA
How?to?achieve?this?requirement
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