Re: [otrs] Review Required in the Close Ticket Screen

Say you would like to create a FAQ article later on tickets you close with ‘review required’. You then mark that ticket and create a view of tickets with ‘review required’ so you can find them back. Regards Sander From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Willian Silva Sent: Thursday, February 22, 2018 2:53 PM To: User questions and discussions about OTRS. Subject: [otrs] Review Required in the Close Ticket Screen Hi Guys ! What is the purpose of the "Review Required" flag on the 'Close ticket' screen? Regards, Willian Silva.