I'm installing on CentOS 5 with mysql, and for some reason the install.pl script is claiming that the Kernel/Config.pm does not have write permissions set such that the apache user can write to it. So far as I can tell, this is an utter lie: [root@slaad ~]# cd /opt/otrs/Kernel [root@slaad Kernel]# ls -al total 100 drwxrwxr-x 8 apache apache 4096 Aug 8 11:19 . drwxr-xr-x 7 otrs apache 4096 Aug 8 11:19 .. drwxrwxr-x 3 apache apache 4096 Aug 8 11:19 Config -rw-rw-r-- 1 apache apache 3918 Aug 2 23:59 Config.pm -rw-rw-r-- 1 apache apache 3918 Aug 2 23:59 Config.pm.dist drwxrwxr-x 16 apache apache 4096 Aug 8 11:19 cpan-lib drwxrwxr-x 2 apache apache 4096 Aug 8 11:19 Language -rw-rw-r-- 1 apache apache 13871 Aug 2 23:59 Language.pm drwxrwxr-x 2 apache apache 4096 Aug 8 11:19 Modules drwxrwxr-x 3 apache apache 4096 Aug 8 11:19 Output drwxrwxr-x 21 apache apache 4096 Aug 8 11:19 System [root@slaad Kernel]# groups otrs otrs : otrs apache [root@slaad Kernel]# groups apache apache : apache otrs [root@slaad Kernel]# So from what I can see, the apache and otrs users are members of each other's groups, and everything in the Kernel directory is group writeable. Anyone see something I do not? Aaron M. Long NOC Engineer Leapfrog Enterprises, Inc. 6401 Hollis Street Emeryville, CA 94608