25 Oct
2012
25 Oct
'12
1:50 p.m.
Use ID=1 as the searcher.
On Thu, Oct 25, 2012 at 9:47 AM, Peter Tester
I wrote an postmaster pre-filter that searches in the tickets for an existing external ID, if it's existing a new article to this ticket is added. Otherwise a new ticket is added. My problem is that I have to define the Agent ID (UserID) in the Ticketsearch function in the pre-filter. How can I handle searches in all tickets and not only supportef by the selected agent?
Thank you
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