Alexander, There are two settings I've found that make these changes possible OTRS 2.0.1 - On *nix /opt/otrs/Kernel/Config/Files/Ticket.pm Remark out the statement that is the default and change this to whichever suits your needs Also, you will need to configure one additional file at a minimum /opt/otrs/scripts/apache2-perl-startup.pl or apache-perl-startup.pl Modify the 'use' statement to match the number generation you want. I've had problems with this though. I am working a clean install on a multiprocessor x86 server running RHEL3 If you come up with anything else please pass it on ;) You of course will need to bounce your apache services Thanks, Brad -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Kardailsky Sent: Tuesday, August 16, 2005 3:32 PM To: otrs@otrs.org Subject: [otrs] Ticket NumberGenerator Hi all, Could you please tell me how do I can change default settings for Ticket::NumberGenerator in new otrs version? Thanks. -- Best regards, Alexander _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/