Re: [otrs] OTRS - Active Directory

okay, i really want to help you because I had the exact same problem and i solve it its my best bet your setting one of the parameter wrong! so try this perl script use strict; use warnings; use Net::Ldap; my $ldap = Net::LDAP->new ( "active_directory_server") or die "$@"; my $mesg = $ldap->bind ( 'CN=xxx, OU=xxx, DC=xxx, DC=xxx', password => 'xxxxx', Version => 3) or die "$@"; my $schema = $ldap->schema (); print $schema; ## if all goes right! the script will print nthe reference value of the $schema , its a meaningless value but it means you actually use the corrent DN for the user, and you did connect to the AD also download windows xp support tools and user the adsi edit tool to read all the DN or your AD in the otrs parameters baseDN is the dn of the parent entry of all your user these are all the tips i have On 2/13/08, Daniel Zamorano wrote:

Sorry i tried that but, i cannot authenticate with AD

I Only receive the message "Identification incorrect your user or password was entered incorrect"

Do you have an idea about the problem

Daniel Zamorano Mejía

-----Original Message----- From: Shawn Beasley [mailto:shawn.beasley@otrs.com] Sent: Martes, 12 de Febrero de 2008 04:41 a.m. To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS - Active Directory

Hi Daniel,

...

try this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo';

instead of this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com http://demo.com/';

i.e remove the demo.com http://demo.com bit

On 2/11/08, *Daniel Zamorano* mailto:daniel.zamorano@duxdiligens.com> wrote: Additionally, when you have no users in your DB with matching info, you have to use the UserSyncLDAPMap section - it can be copied out of the Defaults.pm. Otherwise, you will get Panic! No user data.

Hi.

I have a problem; I can't configure OTRS to authenticate whit Active Directory, I was configuring and I cannot log me in the system whit AD.

I have that questions:

I should configure each agent in the database after to try configure the Active Directory?, if yes(whit password?)

I have the next info

User Administrator in AD: adminotrs à in the Users folder

Server: serverdemo

Domain : demo.com http://demo.com/

that is my config.pm http://config.pm/,

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com http://demo.com/';

$Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=demo, dc=com';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=adminotrs, ou=Users, dc=demo, dc=com';

$Self->{'AuthModule::LDAP::SearchUserPw'} = 'adminpsw';

Do I need another configuration?

Or is bad my configuration?

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

...

http://www.otrs.com/