[otrs] customers and groups

by default it seems like customers can only create tickets to queues that are in the "users" groups. How do I let users create tickets for other queues I create outside of the users groups, as there are no permissions(both ro and rw are not checked) assigned to the customers for the users group, when I go to the customers <-> groups admin rollup? thanks, Isaac Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379