With LDAP Backend, Customer user can't see any tickets in section Company tickets !!
Can you help me ?
tojo
----- Message d'origine ----
De : Tojo RANDRIANAIVOJAONA
À : otrs@otrs.org
Envoyé le : Lundi, 27 Mars 2006, 5h49mn 33s
Objet : [otrs] LDAP Customer ticket view group
<!-- DIV {margin:0px} -->Hello !
I use LDAP Backend and I'd like that a customer can see ticket created by all customers .
The method with a DB Backend is to attribute the same "Customer Number" (CustomerID => 'customer_id') for all customers.
With LDAP, the initial Config.pm contains
CustomerID => 'mail'
So, I understand that anybody cannot see any tickets. Then, I changed to
CustomerID => 'o' ( 'o' have the same value for all customers).
But the problem persists !!
I already sought the solution in the forum but I did not find
Thanks in advance for any help
Tojo Randrianaivojaona
18, rue Fouré
c.319
44 000 NANTES
Tel: 06 33 56 94 84
ra_tojo@yahoo.fr
Tojo.Randrianaivojaona@polytech.univ-nantes.fr
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