Re: [otrs] Problem with "Next ticket state"

No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini To: "User questions and discussions about OTRS." Date: 20.10.2009 10:45 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript "Kernel/Modules/AgentTicketCompose.pm" at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini wrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini < marco.vannini@gmail.com> wrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer wrote: Is it working if you try it again?  -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. From: Martin Edenhofer To: "User questions and discussions about OTRS." < otrs@otrs.org> Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?... And it should work fine.  -Martin On 20.10.2009, at 08:33, MMoj@timocom.com wrote: > Hey, > > Can some one tell my why OTRS "Next ticket state" is per defaul > "closed successful" when it is set to be "open" in > "Ticket::Frontend::AgentTicketCompose###StateDefault"? > > Is it a bug? > > With the Update from 2.4.4 to 2.4.5 today this changed to be "closed > successful" but the Helpdesk agents want it to be "open" instead, > but it does not work if I define it as "open" int the "ViewCompose". > > Can some one help me out with a workaround or something? > > Mit freundlichen Grüßen / Kind regards > Markus Moj > IT Infrastructure & Services > > TimoCom Soft- und Hardware GmbH > In der Steele 2 > D-40599 Düsseldorf > Tel: +49 211 88 26 80 14 > Fax: +49 211 88 26 70 14 > eMail: MMoj@TimoCom.com > www.TimoCom.com > Geschäftsführer: Jens Thiermann, Gunther Matzaitis > Amtsgericht Düsseldorf, HRB 34489 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/