Re: [otrs] Problem in Ticket Escalation via Generic Agent

ops... sorry... not read or not well interpeted. no idea... bug ? On Fri, Jan 8, 2010 at 11:28 AM, Arpit2 G wrote:

Hello Marco, I enabled that view now i can see "Escalation view" in agent interface but My question was regarding Customer-Interface i.e.

http://X.X.X.X/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets

As soon as ticket got escalated the ticket is no more in "My Ticket" List.

Regards Arpit Gupta

From: Marco Vannini

To: "User questions and discussions about OTRS."

Date: 01/08/2010 03:39 PM

Subject: Re: [otrs] Problem in Ticket Escalation via Generic Agent

Sent by: otrs-bounces@otrs.org

Hi,

enabling this button ?

Frontend::Module###AgentTicketEscalationView: Frontend module registration for the AgentTicketEscalationView object in the agent interface.

MV

On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G wrote:

Hello Everyone, I am trying to use generic agent via web-interface for escalating ticket from 1st level queue to 2nd level. Tickets are getting escalated but I am facing one issue here. After the ticket has been escalated, that ticket is no more visible in "My Tickets" section of Customer web-interface. Can anybody please guide me what is the mistake here. Thanks in advance Regards Arpit Gupta

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