Just a few brief tips.
a) Don't post anonymously.
b) Read the manual. An e-mail HAS to be within a ticket. Maybe you can disable the automatic response on the RAW queue, and send one when the ticket (not e-mail) is being moved.
Though I still don't think that you get the idea of the queues and the states, "Active call" is more a ticket state than a queue type.
Best of luck.
Met vriendelijke groet,
Niels L.M. van Adrichem
ITCall - Your Partner in Telecom and Contact Center Services!
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Otrs User
Sent: zondag 6 december 2009 13:37
To: otrs@otrs.org
Subject: Re: [otrs] Raw queue ticket generation stopping
Hi,
Someone can help me on this !!!!.
Thanks
On Fri, Dec 4, 2009 at 7:28 PM, Otrs User
