Re: [otrs] OTRS 5 - Hiding fields from Create New Phone Ticket screen

Hi, - Willian Silva wrote: > How can I hide fields like: Service, SLA, Owner, Responsible from

the new phone ticket screen ? I wanna hide this for certain agents / roles. Is it possible ?

You can not hide these fields in the new phone screen without coding. You can use process dialogues, if needed. -- Florian