Re: [otrs] Timeout

I’ll try it. I was playing setting it up to 2 minutes, but the cron job gets executed every 35 minutes. Thanks. De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: martes, 13 de octubre de 2009 18:47 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Timeout Hi, Have you tried the locking feature? You can define per queue lock time limits so if an agent locks a ticket for himself, It will automatically unlock after the limit time defined occurs, with the option of notifying the agent of the event Check http://doc.otrs.org/2.4/en/html/x1667.html Greetings, Leonardo Certuche 2009/10/13 Adrián Fernández Leiro Hi everybody: Is there any way to have notified an agent if it doesn’t answer a ticket for too many time? Thanks. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/