23 Sep
2010
23 Sep
'10
3:36 p.m.
Hi, CustomerGroupSupport is the Feature CustomerGroupAlwaysGroups is a setting where can specify which groups are assigned ALWAYS for each customer On 23.09.2010, at 21:41, Pradumna Maheshwari wrote:
Can anyone tell me the exact difference between these two..? What should be use when..? What to do for this example: Suppose I have 10 Queues. To Customer A, I want to display only 5 queues and to Customer B, rest 5 queue.
Assign a unique group to each unique Queue and then assign rw permission to the customer user to the relevant group. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project