Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questions and discussions about OTRS. Asunto: Problems with rich text editor Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int