Re: [otrs] Auto Close old tickets

24 Aug 2007

      Jeff, i not find a way :-(
i do some graphs and stats with php, and now, i wish do this "feature"
(close old tickets) out of the box.

In this days, i public my php's for create stats of response and other
things.
Take a look of my blog (in spanish and portuguese:
http://gazambuja.ideas3.com)

Thanks.

On 8/23/07, Jeff Shepherd  wrote:
...
Well, being that there has been no response I guess that the
GenericAgent can't do this.
Have you been able to find a way Gustavo?
-Jeff
Gustavo Azambuja wrote:
...
how???
in the generic agent it is not possible to be defined whichever days
will have to happen without answer before closing ticket
On 7/13/07, *Maurice James Ny* mailto:maurice.james@verizon.net> wrote:
The generic agent can do this
-----Original Message-----
    From: otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org
    [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org] On
    Behalf Of Jeff
    Shepherd
    Sent: Thursday, July 12, 2007 10:03 PM
    To: User questions and discussions about OTRS.org
    Subject: Re: [otrs] Auto Close old tickets
I've actually been curious about this feature/ability in the past.
    Is this possible with OTRS?  I've been doing it manually for the
past
    six months.
-Jeff
On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
> Hi, we have lot of much tickets in state open, i want close all
    > tickets without response of my clients in last week.
    > With Generic Agent i dont do this, this is correct?
    > How i do this?
    >
    >
    >
    > --
    > Saludos,
    > Gustavo Azambuja
    > Linux User: 275813
    > http://gazambuja.ideas3.com
    >
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--
Saludos,
Gustavo Azambuja
Linux User: 275813
http://gazambuja.ideas3.com
-----------------------------
Este mensaje no contiene virus, porque ha sido creado con Linux,
utilizando Software Libre y auditable.
This message doesn't contain viruses, because it has been created with
Linux, using auditable Free Software.
http://es.wikipedia.org/wiki/Linux_No_Virus_Mail
-----------------------------
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Archive: http://lists.otrs.org/pipermail/otrs
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Support or consulting for your OTRS system?
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Support or consulting for your OTRS system?
=> http://www.otrs.com/
-- 
Saludos,
Gustavo Azambuja
Linux User: 275813
http://gazambuja.ideas3.com

-----------------------------
Este mensaje no contiene virus, porque ha sido creado con Linux, utilizando
Software Libre y auditable.
This message doesn't contain viruses, because it has been created with
Linux, using auditable Free Software.
http://es.wikipedia.org/wiki/Linux_No_Virus_Mail
-----------------------------