Re: [otrs] Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (Connection refused))

6 Feb 2013

      Hi,

Very nice, only one question, does it admit user/password with the URL, I mean:

http://myuser:passwd@myproxy:myport/

________________________________
 De: Michiel Beijen 
Para: Israel Garcia ; User questions and discussions about OTRS.  
Enviado: Miércoles 6 de febrero de 2013 17:32
Asunto: Re: [otrs] Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (Connection refused))

Hi,

On Wed, Feb 6, 2013 at 5:15 PM, Israel Garcia  wrote:
...
I have OTRs server behind a proxy server. How do I say OTRS to use our proxy
server?
I also setup HTTP_PROXY variable and it does not work.
Please go to Admin > SysConfig > Framework > Web::UserAgent and
configure the proxy server there.

HTH,

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
I: http://www.otrs.com

OTRS 3.2 - More than a Help Desk System – Process and Customer
Management – Be an early bird with our special offer -
http://j.mp/11TFPSr