Hello, we are using OTRS 5. We are receiving emails from another ticket system, and we want to bundle them by external ticket ID. Is the external ID somewhere visible? First in the database, or also in the ticket itself in the web interface? Hinrich Hinrich Aue Sr. Software Engineer Kofax Development GmbH Wentzinger Strasse 19 79106 Freiburg Germany Tel: +49 761 452 69 57234 Fax: +49 761 452 69 58734 Hinrich.Aue@kofax.com bloghttp://www.kofax.com/blog/ | twitterhttps://twitter.com/Kofax | linkedinhttps://www.linkedin.com/company/kofax | facebookhttps://www.facebook.com/kofax.inc | talent networkhttp://www.jobs.net/jobs/Kofax-Inc/join ________________________________ This communication is only for the use of the intended recipient. It may contain confidential or proprietary information. If you are not the intended recipient or have received this communication in error, please notify the sender via phone and destroy this communication immediately. Kofax Development GmbH Sitz der Gesellschaft: Freiburg i. Brg. Registergericht: Amtsgericht Freiburg i.Br. Registernummer: HRB 7007 Gesch?ftsf?hrer: Bradford Weller, Christian Hefner, Daniel Geiger