An easier approach without needing any source code change is mapping the
phone number in the Comments section, which is displayed by default.
On Fri, Feb 27, 2009 at 10:35 AM, LQ Marshall
http://doc.otrs.org/2.3/en/html/x1778.html
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Serge Sent: Friday, February 27, 2009 9:42 AM To: User questions and discussions about OTRS. Subject: [otrs] Display Phonenumber in customer info
Hello,
we use for customer: LDAP authentification.
We have in Map Config.pm
[..] [ 'UserPhone','Phone','telephoneNumber', 1, 0, 'var', '', 0 ], [...]
telephoneNumber exist in our LDAP.
What must we do (in Sysconfig ?) to have the phonenumber of the customer in "Customer info" display ?
[...] Customer Info: Firstname: Marc Lastname: Bernacki Username: bernacki Email: Marc.Bernacki@xxxx.xxxx Phone: XXXXXXXX <<<< we would like this line [...]
We search in Sysconfig and Config.pm but we didn't find,
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