
Are you dispatching "by selected Queue" or "by email TO: field" ? Fetching is done by otrs ? it would be possible to put in the middle something like spamassassin or fetchmail ? On Mon, Jan 11, 2010 at 3:53 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:
Hi,
Is there anyway we can auto reject a call, i.e. if it contained something in the body of the email? We would like the system to reject the call and send an auto response back to the user telling them that its been rejected.
Thanks,
Rosanna
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