No we are using Oracle, but maybe this is an error only reproductible on
other DBMS than mysql?
But my problem is that I can't track it to reproduce the problem. If only I
knew from which process this error comes up (Ticket Search, Queue View,
PostmasterFetching,....)
2009/9/30 Rupp Timo
Hi Bastien,
I’ve got a problem that looks a bit like yours. My error message:
[Wed Sep 30 08:28:54 2009][Error][Kernel::System::Ticket::TicketNumberLookup][637] Cannot allocate statement when disconnected from the database, SQL: 'SELECT tn FROM ticket WHERE id = ?'
I haven’t found any hints to solve this issue, yet. Are you using MSQL, too?
Timo
*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Bastien Leblanc *Gesendet:* Mittwoch, 30. September 2009 14:37 *An:* User questions and discussions about OTRS. *Betreff:* [otrs] Error Kernel::System::Ticket::TicketNumberLookup ERROR Database disconnected
Hi,
I get a lot of these errors in the log file, but all seem to be running fine:
[Wed Sep 30 14:35:24 2009][Error][Kernel::System::Ticket::TicketNumberLookup][637] ERROR Database disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'
Any idea of what is the problem?
Bastien.
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