Personally I haven't seen anything about HTML email in OTRS, and to be honest with you most people would argue it doesn't have a place in something like trouble ticketing anyway... (or discussion lists! :) I'm sure if you really had to use it for some arbitrary formatting reason (still not a good reason :P) you could do some sort of cheap hack on the source code if there wasn't built in support for it. Regards, Phillip Baker LC Host Administrator phil@lchost.co.uk ----- Original Message ----- From: Reurings, Chris To: 'User questions and discussions about OTRS.' Sent: Tuesday, November 25, 2003 2:10 PM Subject: RE: [otrs] HTML mail Can someone say yes or no, or tell me how to change the plain setting to html? Otherwise my spended time is for nothing. ;-) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Reurings, Chris Sent: dinsdag 25 november 2003 10:10 To: otrs@otrs.org Subject: [otrs] HTML mail Hello guys, Is it in some way possible to generate HTML mail? When I use HTML tags, the customer receives the e-mail as plain text, So the tags are visable, without the desired format. Any ideas? Or is this not yet implemented? Kind regards, Chris Reurings ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/