Hi Rose,
the first can be achieved through the standard agent preference group by setting PasswordMinSize to 15,
for lower and upercase its the regex in PasswordRegExp '((?=.*\\d)(?=.*[a-z])(?=.*[A-Z])(?=.*[\\W]))' note this also include a digit.
For change every 90 day and the password history you need an additional package OTRSPasswordPolicy
here set PasswordTTL to 90 and PasswordHistory to 3.
The are othere things you may want to do like setting the days to warn before expiry PasswordWarnBeforeExpiry and exceptions to to TTL and history.
The same can be done for customers too, in their preferences.
cu,
Chris
From: "Rose Dowson"