Forgot to mention that the free fields show up on the utility screen as a pull down - but I am looking for a report with all of them (say for the month). Thanks Gary Davis
______________________________________________ From: Davis, Gary H Sent: Thursday, January 26, 2006 11:38 AM To: otrs@otrs.org Subject: Search Options...?
Group, is there an easy way have the free field text show up when you use the search features from the utility screen? I have set up different "queues" using the free field text fields and would like to be able to report on them... but when I do a search from the utilities screen - they don't show up. I get ticket number, date, time, comments, agent, ...... customer email, that kind of info - but not the free field text fields.
Thanks Gary Davis PSIC Lab Manager