I recently upgraded from 1.1.3 to 2.2.3 without many problems. However, on the old system my ticket numbers had the form like 107695 and on the new system the ticket numbers are more like 2007092310000016, which I assume is the year, month, date, system ID, and ??? I dunno what. 1. What does the above number represent? 2. How can I make the generation of ticket numbers closer to the previous method? (It's okay if they roll over after 999,999.) I checked the docs and the source itself and I cannot figure out what OTRS is doing or why the behavior changed. Thanks! Dimitri -- Dimitrios Gerasimatos dimitrios.gerasimatos@jpl.nasa.gov Section 343 Jet Propulsion Laboratory 4800 Oak Grove Dr. Mail Stop 264-820, Pasadena, CA 91109 Voice: 818.354.4910 FAX: 818.393.7413 Cell: 818.726.8617