6 Sep
2010
6 Sep
'10
2:49 p.m.
Dear all, When i connect to customer interface and i want to open a new ticket i have this message : Erreur: Can't get ArticleID from INSERT! Commentaire: Trace du retour d'erreur: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Sep 6 16:43:33 2010 Message: Can't get ArticleID from INSERT! Traceback (3664): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 243 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: C:/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48 Thanks for you answer Best Regards S. bory