Is that an error that is displayed on the HTML page or the log file? I wonder what the log file indicate at the time of failure - that will lead you in the right direction generally. Nathan Campbell Systems Administrator Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tony Canale Sent: Monday, May 05, 2008 11:53 AM To: otrs@otrs.org Subject: [otrs] need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid otrs@localhost (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony _____ Windows Live SkyDrive lets you share files with faraway friends. Start sharing. <http://www.windowslive.com/skydrive/overview.html?ocid=TXT_TAGLM_WL_Ref resh_skydrive_052008>